Privacy Policy
Last updated: June 2026
1. Who we are
Mactan Pension House is a boutique pension house located at M.L. Quezon National Highway, Pajo, Lapu-Lapu City, Mactan Island, Cebu 6015, Philippines. This policy explains how we handle the information you provide when you contact us through this website.
2. Information we collect
We only collect the information you choose to submit through our booking inquiry form. This may include your name, email address, preferred check-in and check-out dates, room type, number of guests, and any message you send us. We do not collect this information from any other source, and we do not buy, rent, or import contact lists.
3. How we use your information
We use the details you submit solely to respond to your booking inquiry and to communicate with you about your potential or confirmed stay. When you submit the form, the inquiry is delivered to our own staff inbox at stay@mactanpensionhouse.com so we can reply to you. We do not use your information for marketing or promotional email, and we do not send newsletters or bulk messages.
4. How inquiries are delivered
We use a third-party email delivery provider (Mailgun, operated by Sinch) to transmit the notification of your inquiry to our staff inbox. The provider processes this message only to deliver it to us and is bound by its own privacy and security commitments.
5. Sharing your information
We do not sell, trade, or rent your personal information. We share it only with service providers (such as our email delivery provider) strictly as needed to operate our website and respond to your inquiry, or where required by law.
6. Data retention
We keep inquiry information only for as long as necessary to respond to you and to maintain our normal booking records, after which it is deleted or anonymized.
7. Your rights
You may ask us to access, correct, or delete the personal information you have submitted. To make a request, contact us using the details below.
8. Contact us
If you have any questions about this Privacy Policy, please contact us at stay@mactanpensionhouse.com or +63 32 344 3336.